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POOR SERVICECLAIM
CIRCUMSTANCES
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This heading
includes a multitude of sins and can be very subjective. The essence of the
heading is "what is reasonable?" It is clearly not reasonable to wait for two
hours between courses in a restaurant or for your hotel room not to be attended
to by the chambermaid. Of course, it all depends on what you have paid for but
other areas of poor service are:
- Long delays
checking in or checking out.
- Failure to
respond to complaints.
- Failure to
adequately maintain facilities.
- Non-existent room
service.
- Rude or
inadequate staff.
- Mixing or
confusing food orders.
- Dirty
toilets.
- Airport transport
failing to arrive on time.
- Non-existent or
ineffective holiday representative.
- Lack of disabled
assistance.
When compiling your claim please take
into account the comments on our evidence page and
if you have a any queries please contact us by email, telephone or fax. The
contact details are on our contact
page.
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WHAT TO DO
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Your next
action is to complete our submission form. We will immediately confirm receipt
and inform you of the name and direct telephone number of your advisor.
If your claim is suitable for the Small Claims Track we will confirm any
details with you and contact the Defendant by post. The Defendant will be given
10 days to respond. After the ten days you can then decide if you want to issue
proceedings.
To commence the claim process please click on to the
button below and complete the form.
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