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POOR ACCOMODATIONCLAIM
CIRCUMSTANCES
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All too often the
standard of the accommodation falls well below that which is expected. In
particular the size, location, type of facilities and the general
infrastructure can fall short of acceptable standards. The areas where this can
happen are:
- Hotels.
- Cruise
liners.
- Holiday villas
and flats.
- Camp sites and
camping facilities.
- Caravans and
mobile campers.
- Hostels.
- Bed &
breakfast accommodation.
The main complaints are:
- Location.
- Poor
insulation.
- Hygiene and
decoration.
- Disabled
accessibility.
- Failed or faulty
bookings.
- Absence of
advertised facilities Please see our misrepresentation page.
- Behaviour of
other residents. Please see our noise &
nuisance page.
All operators, proprietors and
accommodation owners have a responsibility to provide accommodation which is
fit for the purpose. If this is not the case you clearly have recourse.
When compiling your claim please take into account the comments on our
evidence page and if you have a any queries please
contact us by email, telephone or fax. The contact details are on our
contact page.
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WHAT TO DO
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Your next
action is to complete our submission form. We will immediately confirm receipt
and inform you of the name and direct telephone number of your advisor.
If your claim is suitable for the Small Claims Track we will confirm any
details with you and contact the Defendant by post. The Defendant will be given
10 days to respond. After the ten days you can then decide if you want to issue
proceedings.
To commence the claim process please click on to the
button below and complete the form.
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