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HOTELS & CRUISE LINERSCLAIM
CIRCUMSTANCES
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Hotels and cruise
liners have a duty of care to ensure that their facilities conform to the
advertised standard and that their guests are not put at risk. All too often
they fail in this respect and you then have right to recourse and/or remedy.
The main areas of dispute are:
- Inadequate sound
insulation.
- Poor quality
food.
- Poor quality
accommodation.
- Lack of
advertised facilities (pool, bar, sauna etc).
- Rude or
inadequate staff.
- No complaints
procedures.
- Lack of adequate
heating or air conditioning.
- Poor
hygiene.
- Shoddy or
dilapidated infrastructure.
- Lack of disabled
facilities.
Other areas which are dealt with on
other appropriate category pages are:
- Illness &
food poisoning.
- Noise &
nuisance.
- Excessive
charges.
- Misrepresentation
When compiling your claim please take
into account the comments on our evidence page and
if you have a any queries please contact us by email, telephone or fax. The
contact details are on our contact
page.
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WHAT TO DO
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Your next
action is to complete our submission form. We will immediately confirm receipt
and inform you of the name and direct telephone number of your advisor.
If your claim is suitable for the Small Claims Track we will confirm any
details with you and contact the Defendant by post. The Defendant will be given
10 days to respond. After the ten days you can then decide if you want to issue
proceedings.
To commence the claim process please click on to the
button below and complete the form.
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